A 2018 KaufmanHall study, its 2018 State of Consumerism in Healthcare Report, found that America’s hospitals and health systems are doing far too little to help their patients become more informed healthcare consumers.

The report examined 200 US provider organizations’ consumer-driven practices and care transformation efforts. Among analysts’ key findings:

• Only 8% of hospitals and health systems demonstrate strong consumer-driven care delivery
• 70% reported that they either have not begun, or are in the very early stages of supporting consumer-driven care
• Only 17% of respondents told KaufmanHall that they provide clinicians and staff with tools to answer patient questions about price
• Just 10% list price estimates for common surgeries and procedures on their websites

Yet we know that price transparency can be a boon to provider revenues, patient engagement and patient satisfaction. Will hospitals see this and ramp up their value-based, consumer-driven care efforts?

Get analysis here, from Health Leaders‘ Alexandra Wilson Pecci.